Support
Write to support@tryspeek.com. We reply within seven days, in English or Uzbek.
If you are writing about a payment, include the date, the amount, and the reference number your bank or payment app gave you. That is enough to find it.
Common questions
I paid but my coins have not arrived
Payments usually credit within a few seconds. If a payment has left your account and the balance has not moved after ten minutes, write to us with the reference number. Paying twice for the same pack does not charge you twice — the second attempt is ignored rather than doubled.
Do coins expire?
No. Coins you have paid for stay until you spend them.
The app stopped recording while I was still speaking
Speek waits longer in Part 2 than in Part 1, because the cue card gives you two minutes. If it cut you off early, tell us which part you were in and roughly how long you had paused. That is the detail that lets us fix it.
My score seems wrong
Scores come from the recording and the transcript together. If a band looks far off, send us the date and time of the session and we will look at what the scorer saw.
Delete my account
Profile → Delete account removes your account and your data immediately. It cannot be undone, and unspent coins are not refundable in cash. If you no longer have the app installed, request deletion here.
Refunds
Bought through the App Store or Google Play? Refunds are handled by Apple and Google directly, and we cannot issue them on your behalf. Paid with Payme, Click or Uzum? Write to us.